Silence isn’t golden: Crisis management through social media

"Future Music Festival 2011" by Eva RinaldiSocial media is now an incredibly important tool for communication both when things are going well and when crisis hits. Twitter and Facebook will often be the first port of call for both the public and the media seeking updates on incidents. If those updates aren’t there, they’ll draw their own conclusions or find them elsewhere.

When things go wrong, a festival can face hundreds of tweets about issues such as over-crowding, a shutdown, or a slow evacuation. On many occasions, however, none comes from the official Twitter feed.

If a festival says nothing, a stream of misunderstandings, unverified updates, and untruths spread through tweets from people both on and offsite. A journalist at the event can became a key source of information, despite only being there as a festivalgoer and having no more access to official updates than anybody else.

Large scale events are also a slave to the weather and knock-on effects such as traffic jams can create havoc.

In these situations, any statements and advice issued via Twitter can be pushed down the feed by regular updates extolling what a great time is being had by all who have managed to get on site. For those still stuck and looking to Twitter for official information, this can serve largely to antagonise them. A situation then develops where those people then tweet themselves and speak about their complaints.

Often, the problem can be that the wrong people are operating events’ social media accounts. In many cases, the ‘social media strategy’ is simply telling interns to go out and keep people updated on how much fun they’re having. But an intern is not qualified to deal with logistical queries or complaints – which may come at any point during an event – nor manage information flow when major problems arise.

All events have plans and systems in place for when the unexpected happens, but social media is not always considered within this. If the public and the press can’t see that something is being done, the fast pace of information online means opinion of an event can quickly turn.

Here are five top tips for crisis management through social media:

1. Designate a social media manager
The moment something goes wrong, someone with the authority to speak for you should be able to take over or direct social media updates.

2. Provide clear information promptly
Make it clear that you know that something is wrong and that you are dealing with it as soon as possible, even if it is not immediately possible to go into details. Removing any content from your website that might no longer be suitable is something to consider.>

3. Ensure that important updates aren’t lost
When you need to relay important information, ensure that it’s at the top of your social media feeds for as long as possible. This could mean pinning it to the top of your Facebook feed or ceasing all other updates completely.

4. Know when to stop being positive
A continuation of point three, but it’s important to know when positive updates about what’s happening at your event should stop, even if only temporarily.

5. Address rumours quickly
Rumours will spread fast at a festival, especially if people don’t have up to date information from its organisers. Monitor the spread of rumours both on and off site and address them promptly. Without an official message early on, rumours can be picked up by official news sources and become a lot more difficult to address further down the line.

Click here to read the original article over at the PR media blog

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Photo credit: Eva Rinaldi

Kitsuné drops its new ‘Parisien’ compilation

ParisienWithout making a fuss, Kitsuné proudly wears its French heart on its sleeve. So it was logical for the Paris-based brand to launch the ‘Parisien’ compilation series (and the t-shirt range that goes with it) in collaboration with one of Paris’ best exports, graffiti artist and international hipster André who designs the artwork.

Following in the footsteps of the Kitsuné Maison compilations’ concept dedicated to presenting the best new artists from all around the world, the ‘Parisien’ series regularly showcase hot, fresh talent from Paris… and as it goes, the rest of France. No room for elitism here, simply the best new music from Gallic shores.

Call it the new French Touch or whatever you like, this is the new blood which is shaking the City of Lights in 2013. In 13 tracks, Kitsuné gives you the lowdown on what’s cooking around the capital and beyond. These days, many newcomers produce stylish electronic sketches from very little: cracked software and budget laptops. They are tomorrow’s important producers sharpening their knives in their bedrooms. It’s this perspective which makes “Kitsuné Parisien” such a invaluable document of the talent currently blooming in the capital.

Look out for the Kitsuné Easter BANK HOLIDAY SPECIAL on Thursday 28th March @ Village Underground featuring Aeroplane, The Twelve’s, Gigamesh, Dena (Live) + Guest.

Flow Festival announces headliners

Flow Festival - Helsinki, Finland 7th - 11th August 2013Flow Festival – Helsinki, Finland 7th – 11th August 2013

The Guardian, August 2012 – “The now defunct Suvilahti power plant in Helsinki plays host to four days of new music in an impressive industrial landscape of gas cylinders and smoke stacks.”

Now in its tenth year, Finland’s biggest music festival have revealed its international headliners to their growing UK audience. Flow is synonymous with creating an exciting mishmash of musical talent, from old school legends to topical newcomers, Scandia’s finest and a whole host of international talent. This year is no exception. Flow will kick off its opening ceremony with elusive Swedish duo The Knife, ready to unleash their forthcoming album to a hyped festival crowd. Joining them will be Nick Cave & The Bad Seeds, Solange, Mykki Blanco, afro beat hero Ebo Taylor, Karenn (Blawan & Pariah), Azealia Banks, Finnish electro outfit Sarah Kivi & Non Orchestra and Rough Trade’s favourite Swedes, Goat, with many more acts still to be announced. Returning to the historic Suvilahti, a short walk away from the centre of Helsinki, the festival strikes an alluring setting for a few days of blissed-out festival escapism. Held in the shadows of a disused power station built at the turn of the century, the looming location is one of Helsinki’s most monumental architectural sites. Embracing its penchant for urban spaces and modern art, Flow’s venue sets it aside as one of the most exciting and innovative festivals of the summer. Beyond the music, Flow offers a warm embrace of the arts, offering art displays from Scandinavia and abroad as well as showcasing art house film, cinema, lectures and an exceptional array of world spanning cuisine. There’s easily enough to keep attendees occupied, if ever spending a summer weekend in culture hub Helsinki wasn’t enough. In honour of their landmark tenth anniversary, Flow has announced an exclusive 10% off UK ticket prices for adventurous festival-goers in search of something a little different. Flow Festival remains a unique music festival defined by its passions: award winning musical acts, pioneering arts and an ethical mindset. Prepare to be inspired, intrigued and delighted in unexpected ways this August.

Telegraph, 2012 – “This art-filled urban festival, on the site of an old power plant near the city center, is compact, but a lot of thought has gone into creating a variety of colourful entertainment places.”

Clash Magazine, 2012 – “it’s a relaxed and attractive place.”

Soosh to release debut album on Error Broadcast

Soosh - Colour is BreatheSoosh is the recording name of Soroosh Khavari, an electronic music producer born in Iran and raised in Scotland. After EP appearances on numerous labels, the artists’ debut long player ‘Colour is Breathe’ explores the folds that fuse textural ambience and humanised beats, whilst adding a euphoric pop-twist. Sooshs’ trademark low-swung hip hop beats and organic instrumentation is countered and enhanced by moments of dreamy and endearing delicacy. ‘Colour is Breathe’ is both intricate and intimate; its wispy notes and pastel melodies at times make the album a headphone affair. Equally, however, these are songs to be shared on discerning dance floors as slow, organic dance music.

The album can be pre-orderd here – http://errorbroadcast.bigcartel.com/product/soosh-colour-is-breathe-pre-order

Lazy Habits release music video and announce debut album

LazyhabitsThe album is a perfect emulation of the bands epic live credentials and translates their synonymous big band and hip hop sound. ‘Memory Banks’ is a memorable collaboration with the hypnotising songstress Babysol showing the softer side to Lazy Habits. Here her soulful lyrics compliment the jazzy brass section and splashy cymbals whilst creating a powerful juxtaposition to the outfit’s slick rhymes about modern life.

The infamous, ‘Starting Fires’ was controversially pulled from national radio playlists last year due to its untimely release marred by the London riots. This stand alone single fits seamlessly into the album with its infectious chorus, the band’s trademark lyrical wit and unique take on jazz and soul. Whilst ‘Bulletin’ grabs your attention from the start with frenetic brass and up-beat drums, MC Lazy’s accompanying vocals take centre stage. The song builds to panoramic proportions with cinematic strings working through the gaps lifting the live hip-hop beat.

Influenced by New Orleans jazz, soul and the Big Bands of the 50’s, Lazy Habits blast their sound into the 21st Century with hard hitting beats and slick lyrics about modern British culture and urban life. The band describes their sound as:

“Beats, Rhymes and Brass of the highest caliber.”

Formed in 2007 and originally the brainchild of one MC, the Hackney based outfit now stand as a full eight piece band whose onstage energy is a colossal live experience which has been sincerely replicated in their latest single.

Having notched up shows at legendary venues such as Shepherd’s Bush Empire, The Roundhouse, KOKO; supporting the likes of Mos Def, Soulwax, The Specials, Bonobo, Chali 2Na (Jurrasic5) and Beardyman, Lazy Habits have proven their worth on stage. Alongside Lazy Habits’ memorable live performances at Glastonbury, Bestival, Secret Garden Party and Electric Picnic the band are fast becoming a formidable and renowned international live act.

Lazy Habits’ debut, self-released EP ‘On the Wagon’ put the boys on taste-maker Huw Stephens’ radar, whilst also becoming respected within the underground scene, selling out on pre-orders alone. Their follow up single ‘Even Out’ introduced them to a wider audience, as it was used on commercially released cinema and TV productions both UK and Europe wide. It culminated in the band being invited onto BBC Radio 4’s Loose Ends, Craig Charles’ BBC 6 Music show, Soccer AM and contribute to an unforgettable sold out Jazz Café performance.

This is an album which truly is the sum of its parts; that in isolation no one but Lazy Habits would imagine could work, but their creativity and craftsmanship has forged something beautiful, frantic and unique.

THE SUN: ‘’The best house party your parents never wanted you to have.’’ BBC: ‘’Lazy Habits prove they are anything but on stage’

Dizraeli release ‘Never Mind’ and music video

Dizraeli and the Small Gods“Folk or hip hop? I don’t know, but Dizraeli and The Small Gods make me realise how wonderful it is to hear real English – fluent, witty and arresting”. The Times Saturday Review, March 2012

‘Never mind’ grabs you by the collar from the first bar of skittering folk guitars and vocal harmony, then pulls you into a stomping, headnod carnival of DJ Downlow’s twisting turntablism and Dizraeli’s elastic rap flow. The hook explodes into being like the Andrews Sisters on acid, led by Cate Ferris’ hypnotic voice and Bellatrix’s jaw dropping beatbox – it will turn in your mind for days. The track demonstrates all the humour, talent and genre fusion that makes this modern collective so great, and so very different.

The B side ‘The Little Things’ displays the darker, deeper side of this complex group; a perfect introduction to their forthcoming album. Diz’s honest, intelligent lyrical prowess is in full flood on this song dedicated to his nan.

Headed by award-winning rapper and multi-instrumentalist Dizraeli and featuring World Female Beatbox Champion Bellatrix, The Small Gods formed in autumn 2009 to tour Diz’s debut solo album ‘Engurland (City Shanties)’. Within a year the band had been invited to play on prestigious stages around the country, from Glastonbury to London’s Queen Elizabeth Hall, and had collaborated with artists as diverse as Chris Wood (2x BBC ‘Folk Singer of the Year’) and Shlomo (beatboxer and World Loop Station Champion).

In 2012, with a fresh set of songs and a brand new album on the way Dizraeli and The Small Gods continue to rise. They’ve already have a German tour, shows at the Barbican and Southbank Centre, several sellout gigs and two BBC Introducing live sessions under their belts, as well as a host of European appearances, main stage shows at many UK festivals and a set at the notoriously picky WOMAD.

The new single is a taster of what is to come from Dizraeli. With an album ready for release in 2013 together with a full UK tour – the seven piece’s reinvention of hiphop will be hard to ignore.

The Independent stated: “Laura Marling is introduced as one of the biggest folk singers of all time… It’s Dizraeli and the Small Gods, however, telling touching, funny stories of riots, atheism and Englishness though folk, rap, spoken word and hymns, who embody 21st Century folk”.

Anstam releases ‘Stones and Woods’ on 50 Weapons

Anstam - Stones and Woods“If ‘Dispel Dances’ was the journey deep into the heart of Anstam – then ‘Stones and Woods’ is the diary of living there.” – Anstam 2012

In the beginning, within the pre-social media and over saturated digital information world we live in today Anstam stood “deeply inspired by the coolness of Steve Reich, the inapprehensible progressive nature of all the Frank Zappa stuff and the brutal epicness of Norwegian Black Metal.”

With a passion for composition and notes over hardware and pattern based Techno Anstam took the hard road in the mid 90’s composing on an Amiga 500 with 8 bit sample cartridges. Using the computer as his orchestra the focus was bringing the cold dead 1’s and 0’s alive giving them the musicality and elegance of a performance. Creativity thrives within restrictions, forcing limited technology past its boundaries and re-writing what was previously possible. Producers like: Experimental Audio Research, Mike Ink and Squarepusher all provided focus for the early days of Anstam and set the bench level of the possibilities within electronic music.

As time went on Anstams state of mind was coloured by his social surroundings. Through studying, exhibiting contemporary fine art, playing concerts and releasing music; the initial feelings of it being a personal journey, an experiment of isolation were lost. ‘Dispel Dances’ was all about entering the unknown once again embracing all the “good or evil it could bring.”

‘Stones and Woods’ has tracks for the dark heart of forward thinking dance floors all the way to thick spacious textures with all the foreboding of Demdike Stare playing in an abandoned church late at night. Set out like an 80’s pop record every song tells its own story, while being more introverted and emotional than previous material seeing a more fragile side to the Anstam sound. The album opens with hard organic percussion reminiscent of label mate Dave Huismans dark broken beats accompanied by a horror soundtrack moving into arpeggiated xylophones and warped melodies. This is music that defies explanation; it rather demands your attention and willingness to immerse yourself in its depths, letting it guide you through the industrial yet organic world.

Sometimes a challenge but always rewarding 50 Weapons’ “Prince of Darkness” steps up once more showing everyone what’s possible in the ever changing electronic music landscape.

ANSTAM // Stones and Woods // teaser from ANSTAM on Vimeo.

Prince Fatty takes on The Drunken Gambler

Prince-FattyMr Bongo is proud to announce the next instalment from the legendary producer Prince Fatty, ‘Prince Fatty Versus the Drunken Gambler’. The album has been described as a mix of hip hop fantasy and reggae reality and is set to drop this September. The concept album follows Prince Fatty’s Western-themed previous offering, ‘Prince Fatty meets The Mutant Hi-Fi in Return of the Gringo’.

A true tale of betrayal and revenge. When Prince Fatty discovers that his former master has indeed turned to the dark side, a broken oath releases 10 fatal strikes of Sound System Specials. Only Prince Fatty can stop the Drunken Gambler’s evil plan, but to do so, he must first battle the deadly team of “Disco Monks” that will stop at nothing in the service of their overlord.

No mercy is shown as Daddy Horseman strikes the blood stained swords of arch rivals and sworn enemies. Backed by the ‘Supersized’ assassins and the Mutant Hi-Fi, each having their unique kung fu style and weapons in an epic sound system battle lasting over 30 minutes. Featuring Studio One legend Winston Francis and George Dekker from the Pioneers as the invincible Twins of Fury, Hollie Cook as the deadly Angel of Vengeance and as special guest, the infamous Dennis Alcapone.

Renowned sound engineer and record producer Mike “Prince Fatty” Pelanconi has been a prominent member of the reggae and dub scene in the UK since the mid 90s. Finding himself frustrated by the tempos and mixes of certain records he loved, he set about recording his own versions with a supergroup of London’s finest reggae musicians.

“Of course we love Kung Fu, vintage public service announcements and Dub. With a mix of fantasy and reality I present Prince Fatty versus the Drunken Gambler.” Prince Fatty, 2012

Prince Fatty has consistently made waves with long term support from BBC Radio 1, BBC Radio 2, BBC 6 Music, BBC 1Xtra, XFM, Kiss, Choice FM, culminating in joining Hollie Cook for a live Maida Vale session for Radio 1’s Huw Stephens and a Later… With Jools Holland performance on BBC 2.

Prince Fatty is playing a whole host of European summer dates with notable performances confirmed at Bestival, Camp Bestival, Womad and Reggaesunska. See the drama played out at Barfly, Camden on 16th August and at The Paradise, Kensal Rise for the album launch on 14th September.

Makoto to release Another Generation EP on Apollo Records

MakotoHaving worked with a veritable who’s who of the scene, with releases on Zinc’s Bingo Beats, Fabio’s Creative Source and numerous collaborations with DJ Marky, Makoto now releases his first EP on Apollo Records.

Having first come to prominence in 1999 when he was signed to LTJ Bukem’s Good Looking label, Makoto has steadily and consistently carved out his own groove in the world of Drum and Bass, with his trademark expansive jazz and soul-inflected workouts garnering critical praise from all corners.

Kicking off with ‘Another Generation’, Makoto launches straight into a shimmering, spacy soundscape which he subtly juxtaposes against a rooted, earthy bass line and snappy breakbeats, before taking us on a journey through a twisting cosmos of artfully crafted bubbling, resonating synths.

‘Summer Nights’ retains echoes of Theo Parrish at his most jazz like, and is full of the technical mastery which Makoto has developed through years of sonic experimentation, with an effortlessly light footed arrangement anchoring the dubby synths and funked out breaks and sounding for all the world like a future classic in the making.

On the flip, ‘73’ is a short study in arpeggios – opening up with a gentle, subtly shifting electric piano, which ebbs and flows as naturally as a river on a calm summers day and showcases Makoto at his reflective, meditative best.

Finishing off with ‘Skyline’, Makoto heads back to the floor of the nightclub – Again the track is led by arpeggios, this time crisp and colourfully synthetic and building to a pressurised peak before the drop of sub bass propels the piece into a more visceral, muscular proposition referencing 80s boogie as well as the work of melodic synth pioneers such as Jean Luc Ponty.

The EP is available on vinyl and digital formats from 13th August 2012.